Freight & Returns
≪∙∙ FREE EXPRESS SHIPPING ON ALL AUSTRALIAN ORDERS OVER $50 & INTERNATIONAL ORDERS OVER $99 ∙∙≫
Our shipping is a no signature required service. This means that the courier will generally leave your order at the front door or letterbox. Once the parcel has been delivered to your shipping address Lyloh takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend using a business address or an alternate secure address.
DHL are not able to deliver to a PO Box address, when placing your order please provide a physical postal address. Express orders should normally arrive within 2-7 business days from dispatch. Lyloh does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. International customers will need to check with their local customs office in regard to what, if any, duty and associated administrative costs you may be liable for when the order arrives.
WHAT IF SOME OF MY ITEMS ARE ON PRE-ORDER
Lyloh will hold your order and ship once all items have arrived and are in-stock. The shipping amount you are charged during checkout is based on a single package. If you wish for your items to ship as they become available then you must place separate orders.
HOW DO I CHANGE MY DELIVERY ADDRESS AFTER MY ORDER HAS BEEN PLACED
We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. To change your delivery address contact us at: email@example.com
What if I simply changed my mind on products I purchased?
If for any reason you decide that you no longer want an item purchased from www.lyloh.com simply return it to us within 14 days of purchase and we will gladly offer you a refund, or exchange (your choice) equal to the amount paid for the goods (excluding freight charges). If you opt for a refund, this will be processed via the payment method used at the time of purchase (excluding freight charges). It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with, are in the same condition as when they left the In The Soulshine warehouse. It is also important that you have a proof of purchase of the goods, clearly identifying that the goods were purchased from www.lyloh.com . If either of these 2 conditions are not met, we will unfortunately not be able to provide you with a refund, credit or exchange unless the item(s) are faulty.
Return and Exchange Procedure
Please email: firstname.lastname@example.org to begin the return or exchange procedure.
Customers will be responsible for the return shipping and handling charges. You will need to send the original or a copy of your invoice with your order In the event that your product is lost in transit.
In The Soulshine recommends that you send all returns via registered post. We ask that you allow 7 business days from the day you return our package for your account to be credited.